CLIENT INFORMATION FOR THOSE ATTENDING IN-PERSON APPOINTMENTS AT MY CLINIC.

For those having a Virtual appointment, please scroll down the page.

LOCATION & DIRECTIONS

All in-person one-to-one appointments take place at my Clinic, located in Borehamwood. The clinic is known as Borehamwood Physio.

Borehamwood Physio is part of Embodied Evolution and run by myself.

Borehamwood Physio Clinic is a Private Clinic room located INSIDE the NHS GP Practice, Manor View Practice at Theobald.

121 Theobald St,
Borehamwood,
WD6 4PT

The Clinic can be found upstairs.

If you are unable to use stairs, please contact me BEFORE YOUR APPOINTMENT. Another room will be organised downstairs.

On entering the building, please walk past reception. At the end of the reception desk there is a sign on your right. Please enter through the door and you will then see a set of stairs. Please walk up the stairs. At the top the waiting room is on your right. Please take a seat.

APPOINTMENTS

Appointment time will vary according to the session that you have booked. Please discuss this when booking your appointment.

VIRTUAL APPOINTMENTS

All Virtual appointments will be run over ZOOM. These will not be recorded and the meeting is password protected. The meeting link will be sent out before the session.

The Whole health Approach Treatment Programme: At your initial session time will be allocated to discussing in depth your presenting complaint and any other relevant history. You will then undergo a physical examination with time left for treatment.

Please be aware that in some circumstances time is allocated within your session to complete reports or write letters relating to your treatment.

At your follow-up appointment further assessment and treatment will be carried out.

In order to complete a thorough assessment, you may be asked to remove articles of clothing. Shorts or trousers that can be rolled up are recommended for all leg and back complaints. Please bring a vest top with thin straps if you prefer for assessment of the back, neck and arm.

1:1 Pilates sessions: At your initial session time will be allocated to your goals and other relevant history. You will then undergo a brief physical examination before starting the lesson.

Please wear appropriate clothing such as gym gear or loose clothes. Group classes: A 1:1 session must be carried out before commencing the group class. Please see studio for further details.

UNDER 16s

If you are under 16 years of age you must be accompanied by a parent or guardian who will be present at all times.

WHAT TO BRING

Any information related to your referral including, medical information and previous treatment notes. Clothing to change into if required. Please bring with trainers for any lower limb sporting injury or specific footwear if this relates to your referral.

CONSENT TO TREATMENT

Please be aware that during your appointment you will undergo an assessment as described above.

Pilates exercises and Physiotherapy treatment which can include manual therapy such as joint mobilisation, massage, acupuncture, exercise and advice will be included in the sessions.

Verbal consent will be taken during each session and noted for the use of acupuncture and manipulations.

You have the right to refuse treatment at any time and ask the physiotherapist to stop, withdrawing your consent.

CANCELLATION POLICY

Cancellations: We require at least 24 hours’ notice for a cancellation, all efforts will be made to re book you as soon as possible.

Late cancellations: A payment of 50% of the appointment fee for under 24 hour notice and will be charged at the next appointment. If there are repeated late cancellations the fee must be paid before further appointments are made and may result in treatment being withdrawn from the clinic.

Appointments cancelled 3 hours before the appointment will be treated as a failed attendance.

Failed attendance: A payment of 100% of the appointment fee will be charged and must be paid before further appointments are made.

Repeat failures may result in treatment being withdrawn from the clinic.

Insurance claims: In accordance with your insurer policy you will either by liable for the cost or have a treatment session detected for late cancellations and failed attendance.

PAYMENTS

In-person sessions

Payment will be taken within the session using iZettle card reader. An invoice can be provided on request. Cash payments are also accepted. Bacs payments may also be accepted in specific circumstances.

VIRTUAL sessions, payment will be taken before the appointment either by BACS or payment link.

CLIENT RESPONSIBILITIES

Group classes and 1:1 Pilates sessions: You must advise the instructor if you experience pain or discomfort and must stop the exercise immediately. You must notify the instructor if there are any changes in your medical circumstances.

Reports and letters: If a letter is written for a GP, consultant or other third party in relation to your treatment for example for further investigation, onward referral or imaging, you will be responsible for arranging your appointment with them. Embodied Evolution will ensure that the letter is written and sent. You will be bound by the terms and conditions of that third party and we undertake no liability with respect to the third party.

Personal Belongings: Embodied Evolution takes no responsibility for any damage, loss or theft of personal belongings brought into the clinic on the client’s behalf.

AGREEMENT

By accessing or using the Service you agree to be bound by these Terms. If you disagree please contact us to discuss this matter further, but please be aware if you do not agree, you may not access the Service.